Refund policy

Thank you for choosing Lovers Garden Kokomo for your intimate needs. We appreciate your trust in our products and services. To provide you with a transparent and efficient shopping experience, please review our return policy below, which applies to both in-store and online purchases.

No Returns or Exchanges: Lovers Garden Kokomo does not accept returns or exchanges for any products, whether purchased in person at our physical store or through our online platform. This policy is in place to maintain the highest standards of health, safety, and hygiene in consideration of the nature of our business.

Quality Assurance: We take pride in ensuring the quality of our products. Before being made available to our customers, each item undergoes a thorough inspection. In the unlikely event that you receive a damaged or defective product, please contact our store team within 7 days of your purchase, providing details and we will work with you to address the issue and find a suitable resolution.

Warranty Information: Some products may come with a manufacturer's warranty. If your purchased item includes a warranty, please refer to the warranty documentation provided with the product. For warranty-related concerns, including repairs or replacements, we encourage you to contact the manufacturer directly. Their customer service team will assist you in accordance with the terms and conditions of the warranty.

In-Store Purchases: For in-store purchases, please be advised that items selected and purchased in our physical location cannot be returned or exchanged under any circumstances. Our knowledgeable staff is available to assist you in making informed decisions during your in-store shopping experience.

Online Purchases: For online orders, our no-return policy is applicable. Please carefully review your order before completing your purchase. If you encounter any issues with your order, including receiving a damaged or defective item, contact our customer service team promptly for assistance.

Cancellation Policy: Once an order is confirmed, it cannot be canceled or modified. Please double-check your order before finalizing your purchase.

Contact Us: If you have any questions, concerns, or issues with your order, please contact our customer service team at (765) 457-7380. We are here to assist you and ensure your satisfaction to the best of our abilities.

Thank you for choosing Lovers Garden Kokomo. We value your understanding of our return policy as we strive to provide a secure and enjoyable shopping experience.